ZARA on Twitter: "@Xris1983 the e-mail address associated to the purchase, along with the reference number of the item(s) you wish to return so that we may assist you further. Thank you. (
The value of US online returns will reach $279.03 billion this year, more than doubling since 2019 - Insider Intelligence Trends, Forecasts & Statistics
![Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent](https://static.independent.co.uk/2022/05/14/16/newFile.jpg?quality=75&width=1200&auto=webp)
Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent
i newspaper on Twitter: "📦 Online shoppers who wish to send back unwanted goods to Zara must now pay a £1.95 fee. Customers can continue to return or exchange items in store
![Retailers should refrain from introducing online return fees to keep customer loyalty - Retail Insight Network Retailers should refrain from introducing online return fees to keep customer loyalty - Retail Insight Network](https://www.retail-insight-network.com/wp-content/uploads/sites/18/2022/07/zara-graph2.jpg)